Isis Fluid Control Ltd

GENERAL: The acceptance of this document includes the acceptance of the following terms and conditions. In the event of customer's official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with our terms and conditions.

LIMITS OF CONTRACT: This acceptance includes only such goods, accessories and work as are specified herein.

DRAWINGS AND SPECIFICATION: All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated.

PERFORMANCE: Any performance details given by us are based upon our experience and are such as we expect to obtain on test. You assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.

DESPATCH: Any times quoted for despatch are the date from receipt by us of a written order to proceed and of all necessary information to enable us to put the work in hand. Times of despatch are submitted without liability for delay however occasioned, but every effort will be made to maintain them.

DAMAGE OR LOSS IN TRANSIT: No claim for loss in transit will be entertained unless we are advised within 10 days from date of Advice Note.

CANCELLATION: Orders cannot be cancelled except with our consent and on terms which will indemnify us against all loss.

GUARANTEE: All apparatus is carefully examined and tested before leaving the Works and is sent out in perfect order and condition. Our liability is limited to making good any defects developing in the goods under proper use and working under conditions stated in our quotation and arising solely from faulty design, materials or workmanship within a period of twelve calender months after the goods have been dispatched and provided such defective goods are promptly returned, carriage paid, to our works. In the case of goods not of our manufacture, you are entitled only to such benefits as we may receive under any guarantee given to us in respect thereof.

COMPLAINTS: You are specifically required to examine the goods within 3 days of delivery and any complaint regarding faulty goods must be made in writing prior to the expiry of 7 days from the delivery and accompanied by samples to illustrate the fault. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement.

LEGAL CONSTRUCTION: The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.

PRICES: All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch. Carriage and packing will be charged extra on all orders. All prices exclude VAT.

SPECIAL CONTRACT PRICES: When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made with in the agreed period shown on the quotation.

GOODS SUPPLIED: All goods supplied by the seller to the buyer remain the property of the seller until the goods and services required to supply the goods have been paid in full. The goods are at the sole risk of the buyer, and in the event of same being destroyed or lost, after delivery, the seller will be entitled to payment in full for same.

DEFAULT: In the case of default, the buyer or his agent will allow the seller or his agent to enter the premises where the goods are kept and remove same. The buyer will be responsible to the seller for all costs incurred in reclaiming the goods. A hire charge at the current rate will apply for the period of the goods that were in the possession of the buyer.

STEP 1: Call on 01608 645755 or Fax on 01608 645532
STEP 2: You will be quoted a unique Returns Number to identify the return and for you to enquire about the progress at a later date.
STEP 3: Enclose a Goods Return Note detailing:

along with any other documentation you may use to describe the contents and the reason for return.
STEP 4: Address the parcel to:

ISIS FLUID CONTROL LTD
GOODS RETURN DEPARTMENT
Unit 17, Worcester Road Ind. Estate,
Chipping Norton
Oxfordshire OX7 5XW
STEP 5: Await ANC collection (allow 5 working days)